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Customer Success

Operationalize the SecurityScorecard platform and meet your goals.

Our best-in-class Customer Success team consists of trusted advisors, partners, and experts that are here to help you maximize the full potential of the SecurityScorecard platform.
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Our Customer Success team values
Subject-matter expertise

Experienced individuals with a passion for security help you operationalize the platform for maximum impact.

Customer advocacy

We serve as a trusted liaison, so you can engage in productive conversations with your ecosystem partners.

One Scorecard

When we work together, we work better. Drive collaboration with your vendors and among internal teams.

Responsiveness

Threats move fast. We provide on-call resources help you meet your strategic goals.

Find out what your peers are saying on G2.

"Many times you buy a security tool and after a short onboarding period, you are on your own. The experience with SecurityScorecard has been the opposite. They were there and continue to be there for us."

"They were there and continue to be there for us."Administrator, Food Production Industry

"The SecurityScorecard team has been beyond supportive in this journey, helping the team to not only understand the tool, but how to develop processes and a program structure to maximize value."

"Team has been beyond supportive."Administrator, Insurance Industry

"The remediation support that the SecurityScorecard team provides through their validation efforts is also top-notch. The customer success managers work alongside you throughout the process."

"Their validation efforts are also top-notch."Administrator, Financial Services Industry
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Award-winning
customer service
  • Best-in-class customer success team highly rated for “ease-of-setup” and “quality customer service”
  • Over 98% satisfaction rate for customer service and support
  • 2020 SC Media Excellence Award winner for Best Customer Service
OUR TEAM
Meet some of the Customer Success team.

Minh Pham has led large implementation projects for global enterprises, helping them build and digitize their workflows for vendor risk management. She works hard to ensure her clients are getting the full value from our platform and that their feedback is heard and acted on. Outside of the office, she enjoys making sure her furbaby, Olive, is living his best life.

Minh PhamCustomer Success Manager
Minh Pham
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scorecard today.

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