SecurityScorecard

Best-in-Class Customer Success

Learn about our Customer Success Team

Our Customer Success (CS) team is a team of advisors, partners and experts that are here to help you maximize your experience with SecurityScorecard. They help our customers unleash the full potential of SecurityScorecard, provide guidance and use cases, as well as keep our customers apprised on new product features. Our CS team develops deep relationships with our customers and truly has their best interests at heart.

From onboarding and adoption through operationalization and scaling, the Customer Success team will be your partner to ensure you meet your goals.

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Our [SCORE]card Values

S

Subject Matter Experts
Group of highly-experienced individuals with a passion for security

C

Customer Advocates
Acting as a trusted liaison for our clients

O

One Scorecard
Encompassing our 5 main values, by working together - better

R

Responsive
Serving as an on-call resource to help you meet your strategic goals

E

Empathetic
Understanding any problem without one ever being too big or small

Meet some of the Customer Success team.


Drew Wilkinson

VP, Services and Customer Success

Drew is responsible for the company’s professional services and ensuring elite customer support. With more than seventeen years experience, he has deep experience in vendor risk management, procurement, process improvement, and cost reduction across the pharmaceutical, financial services, healthcare, and manufacturing verticals. After beginning his career as a chief mechanical designer for General Electric, he pivoted to a career in vendor management.

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Minh Pham

Customer Success Manager

Minh Pham has led large implementation projects for global enterprises, helping them build and digitize their workflows for vendor risk management. She works hard to ensure her clients are getting the full value from our platform and that their feedback is heard and acted on. Outside of the office, she enjoys making sure her furbaby, Olive, is living his best life.


Alexa Austin

Customer Marketing Manager

Alexa is responsible for all of SecurityScorecard’s customer marketing initiatives. Her daily mission is to elevate customer engagement levels, help increase their awareness of our company and offerings, and create a community of fanatic brand advocates. With over a decade of customer facing experience, she kicked off her career in cybersecurity at Rapid7 and has since cultivated a strong passion for the industry.

We provide award-winning customer service.

Best-In-Class customer success team highly rated for “ease-of-setup”and “quality customer service”

Over 98% satisfaction rate for customer service and support

Best Customer Service SC Awards

2020 SC Media Excellence Award winner for Best Customer Service!

Featured Quotes

Hear From Our Customers

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Many times you buy a security tool and after a short onboarding period, you are on your own. The experience with SSC has been the opposite. They were there and continue to be there for us. From the sales, to support, to continuous customer care, the experience has been outstanding.

Administrator in Food Production Industry

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G2 Logo

Additionally the Security Scorecard team has been beyond supportive in this journey helping the team to not only understand the tool, but how to develop processes and a program structure to maximize the value the tool brings.

Administrator in Insurance Industry

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G2 Logo

The remediation support that the SecurityScorecard team provides through their validation efforts is also top notch. The customer success managers work alongside you throughout both the implementation and training process as well as navigating the ongoing usage of the platform.

Administrator in Financial Services Industry

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