Questionnaires suck. But they don’t have to.
Your team is drowning in process, not managing risk.
Security questionnaires exist for a good reason: they create a documented record of what a vendor says about their controls. But somewhere between “good idea” and “reality,” the process broke. We can help you fix that.
Problem One
Manual questionnaire workflows eat your most limited resource: time
Today, teams manage assessments across email threads, spreadsheets, and disconnected portals which takes time and effort you don’t have.
- Traditional security reviews take an average of 6 weeks to complete, consuming 12-18 hours of expert time per request
- Reassessments start from scratch, with no record of what the vendor said last year
- Manual follow-up reminders, vendor chasing, and status tracking land on your team
Problem Two
Over-engineered questionnaires create friction through the whole process
Long questionnaires overwhelm vendors, produce vague responses, and are a poor use of time.
- Sending the same heavyweight questionnaire to every vendor regardless of risk tier wastes everyone’s time
- Open-ended free-text questions generate unstructured answers that take hours to review and can’t be compared across vendors
- Specialists hired to make risk decisions end up doing administrative follow-up instead
Problem Three
Vendor growth has outpaced your team’s capacity
You’re managing more vendors than ever, requirements are stricter, and your team size hasn’t changed.
- Compliance frameworks now require regular reassessment of all active vendors
- Labor scarcity makes hiring more TPRM specialists expensive and slow
- Assessment backlogs mean your riskiest vendors go unreviewed the longest
Two ways to solve, choose the right fit for you.
Whether your team needs a smarter platform to automate and run assessments in-house or an expert team to manage them for you, we have a solution that matches where you are today.
Solution #1: Our AI-powered platform automates questionnaires with 92% accuracy
Introducing TITAN Assess:
- Map SecurityScorecard external scan data directly to vendor responses which validates what they’re claiming
- Leverage custom questionnaire templates, risk-based tiering, conditional logic, and automated reminders
- Allow your vendors to auto-populate assessments from previous responses, policies, and compliance evidence
Solution #2: We take care of the questionnaires you don’t have time for
TITAN MAX is a technology-enabled managed service, delivered using TITAN Assess:
- End-to-end ownership: questionnaire design, vendor outreach, response collection, and analysis
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Predictable, timely outcomes backed by our rigorous service delivery SLAs
- Expert practitioners review responses and deliver findings without any internal headcount required
So, which solution is right for you?
Basic diligence: questionnaires at contract only
Periodic TPRM: annual assessments, growing backlog
Mature TPRM: need to scale without adding headcount
Questionnaire best practices
Three principles that separate effective programs from noisy ones
Your Tier 1 vendors need 150–200 control-mapped questions and SOC 2 validation. Your Tier 4 need 30–50 targeted closed-form questions and nothing more.
The goal isn’t a thorough document, it’s a response you can actually analyze and compare across your entire vendor population.
Use continuous monitoring as a baseline while you wait for responses, and as a validation layer when you receive them.
Related resources
Frequently Asked Questions (FAQs)
These are the questions we hear most often from customers – answered directly.
What’s the difference between TITAN Assess and MAX Questionnaires?
TITAN Assess is a SaaS platform your team uses to run your questionnaire program in-house. You own the workflow, but AI and automation do the heavy lifting. MAX Questionnaires is a managed service that utilizes Titan Assess to create, send, and analyze questionnaires on your behalf. If your team has the bandwidth to run the program with better tooling, start with Titan Assess. If you don’t have the headcount or TPRM expertise to manage fluctuating assessment volumes, MAX takes it off your plate entirely. Some customers use both. Assess for ad hoc assessments, MAX for predictable or scheduled assessments.
Can I use my own questionnaire templates, or do I have to use SecurityScorecard’s?
Both. TITAN Assess supports fully custom questionnaire templates and you can build your own from scratch within the platform, upload an existing template, or start from one of our pre-built frameworks (HIPAA, NIST CSF, ISO 27001, and more). The platform supports conditional logic, custom scoring, and multiple templates for different vendor tiers. MAX Questionnaires works from your existing approach and restructures it as needed. If you have poorly designed questionnaires with 400+ questions, our team will work with you to right-size them before sending them to your vendors.
How do I validate that vendor responses are accurate?
TITAN Assess lets you map SecurityScorecard external scan findings directly to questionnaire responses. If a vendor says “yes, we patch all external-facing systems” and our platform shows unpatched CVEs on their environment, that discrepancy appears inline during your review. You can message the vendor directly, flag the response, or request additional evidence. This is one of the most common gaps in manual questionnaire programs: you get a clean “yes” and no way to check it. External scan data fills that gap automatically.
Can questionnaire emails come from our domain rather than SecurityScorecard?
Yes. By default, questionnaire invitations are sent from a SecurityScorecard address. If you want them to come from your own domain, which many teams prefer so vendors don’t mistake it for a phishing attempt, you can generate a direct questionnaire link and embed it in your own email template. Once the vendor clicks the link and registers, all automated reminders and follow-ups trigger from the platform as configured.
We’re already behind on assessments. How quickly can we get started?
For TITAN Assess, you can begin within days. The platform onboards quickly and supports bulk vendor import. If you have an existing questionnaire, it can be uploaded directly. MAX Questionnaires typically involve a structured kickoff. Most customers see the first questionnaires sent as fast as 2–4 weeks of engagement start. If you have an active backlog, our team will help you prioritize by vendor tier so highest-risk vendors are addressed first.
