Track S/A Security Rating

Track is a pioneering company in customer experience management and capturing consumer voice, specializing in helping leading brands to enhance their customer services and strengthen loyalty. With a global presence with focus in Latin America + Brazil, we serve a wide range of industries, offering advanced solutions to understand and respond to customer needs. Our OpenCX solution, which employs Generative AI, revolutionizes feedback analysis through intelligent summarization, enabling a quick and accurate interpretation of customer opinions. Using customer experience (CX) metrics such as NPS (Net Promoter Score), CES (Customer Effort Score), and CSAT (Customer Satisfaction Score), along with detailed analyses of customer journeys across real-time channels—including WhatsApp, SMS, email, and in-app widgets—we enable companies to actively listen to their consumers. Companies can manage customer interactions through detailed reports, identify root causes for improvements, and effectively communicate to resolve issues, closing the feedback loop. Track is the trusted choice of leading brands to power their customer experience programs and cultivate a customer-centric culture, leveraging the cutting edge of technology to optimize customer experience management.