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Case Study: Healthwise

The Client

Healthwise is a global provider of consumer health content and patient education for the top health plans, care management companies, hospitals and consumer health portals. It is a non-profit organization that has been in operation for more than 40 years. Healthwise is dedicated to providing health information, decision support tools, behavior change assistance, and personal care planning for millions of people yearly. Healthwise is an essential resource that many people rely on in order to improve their lives.

The Challenge

As its business model changed, Healthwise began to use third parties for critical services such as hosting operations and product delivery. While Healthwise was doing its part in securing sensitive information (for example, by providing cybersecurity awareness training to its employees), they still needed to be confident that third parties were doing the same.

The Solution

Healthwise found that SecurityScorecard’s risk monitoring platform was the ideal solution to its third-party risk management challenges. Healthwise has integrated the platform as part of the new third-party due diligence process. SecurityScorecard helped Healthwise set up a manageable approach to vendor risk management, allowing internal security teams to define granular requirements related to security issues, and providing Healthwise with a tool to evaluate itself.

The Results

Healthwise has evolved its approach to third-party security as its own business model evolved. By using SecurityScorecard’s tools and platform, Healthwise was able to seamlessly transition from just considering security as a factor in partnerships to making security its top priority in selecting and monitoring its vendors.

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