Our Customer Success Team (CS) is a team of advisors, partners and experts here to help you maximize your experience with SecurityScorecard. They help our customers unleash the full potential of SecurityScorecard, provide guidance and use cases, as well as keep our customers apprised on new product features. Our CS team develops deep relationships with our customers, and truly have their best interests at heart.
From on-boarding and adoption through operationalization and scaling, the Customer Success Team will be your partner to ensure you meet your goals.
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Our S[CORE]card Values
S
Subject Matter Experts
Group of highly-experienced individuals with a passion for security
C
Customer Advocates
Acting as a trusted liaison for our clients
O
One Scorecard
Encompassing our 5 main values, by working together - better
R
Responsive
Serving as an on-call resource to help you meet your strategic goals
E
Empathetic
Understanding any problem without one ever being too big or small
Meet the Customer Success Team
Drew Wilkinson
VP, Services and Customer Success
Drew is responsible for the company’s professional services and ensuring elite customer support. With more than seventeen years experience, he has deep experience in vendor risk management, procurement, process improvement, and cost reduction across the pharmaceutical, financial services, healthcare, and manufacturing verticals. After beginning his career as a chief mechanical designer for General Electric, he pivoted to a career in vendor management.
Minh Pham
Customer Success Manager
Minh Pham has led large implementation projects for global enterprises, helping them build and digitize their workflows for vendor risk management. She works hard to ensure her clients are getting the full value from our platform and that their feedback is heard and acted on. Outside of the office, she enjoys making sure her furbaby, Olive, is living his best life.
Brad Hill
Customer Success Manager
Brad Hill has over 5 years of experience in Customer Success field. Before joining the team, Brad held similar roles working with teams based in the US and Europe. His global background and customer-facing experience allows him to provide customers with an in-depth understanding of the SecurityScorecard tools.
The Most Reviewed IT Vendor Risk Management Platform
"SecurityScorecard has become my go-to for reviewing a vendor prior to onboarding. This solution exemplifies the "Trust but Verify" principle of security."
Third Party Security Manager in the Manufacturing Industry
April 12th 2018
"They have been extremely collaborative and I have seen feedback that my team has provided directly incorporated into the tool as new features or enhancements."
Information Security Manager in the Healthcare Industry
April 1st 2018
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