Learn about our Customer Success Team
Our Customer Success Team (CS) is a team of advisors, partners and experts here to help you maximize your experience with SecurityScorecard. They help our customers unleash the full potential of SecurityScorecard, provide guidance and use cases, as well as keep our customers apprised on new product features. Our CS team develops deep relationships with our customers, and truly have their best interests at heart.
From on-boarding and adoption through operationalization and scaling, the Customer Success Team will be your partner to ensure you meet your goals.
Subject Matter Experts
Group of highly-experienced individuals with a passion for security
Customer Advocates
Acting as a trusted liaison for our clients
One Scorecard
Encompassing our 5 main values, by working together - better
Responsive
Serving as an on-call resource to help you meet your strategic goals
Empathetic
Understanding any problem without one ever being too big or small
VP, Services and Customer Success
Drew is responsible for the company’s professional services and ensuring elite customer support. With more than seventeen years experience, he has deep experience in vendor risk management, procurement, process improvement, and cost reduction across the pharmaceutical, financial services, healthcare, and manufacturing verticals. After beginning his career as a chief mechanical designer for General Electric, he pivoted to a career in vendor management.
Customer Success Manager
Minh Pham has led large implementation projects for global enterprises, helping them build and digitize their workflows for vendor risk management. She works hard to ensure her clients are getting the full value from our platform and that their feedback is heard and acted on. Outside of the office, she enjoys making sure her furbaby, Olive, is living his best life.
Customer Success Manager
Brad Hill has over 5 years of experience in Customer Success field. Before joining the team, Brad held similar roles working with teams based in the US and Europe. His global background and customer-facing experience allows him to provide customers with an in-depth understanding of the SecurityScorecard tools.
Hear From Our Customers
5★★★★★
"Many times you buy a security tool and after a short onboarding period, you are on your own. The experience with SSC has been the opposite. They were there and continue to be there for us. From the sales, to support, to continuous customer care, the experience has been outstanding."
- Administrator in Food Production Industry
4.5★★★★
"Additionally the Security Scorecard team has been beyond supportive in this journey helping the team to not only understand the tool, but how to develop processes and a program structure to maximize the value the tool brings."
- Administrator in Insurance Industry
5★★★★★
"The remediation support that the SecurityScorecard team provides through their validation efforts is also top notch. The customer success managers work alongside you throughout both the implementation and training process as well as navigating the ongoing usage of the platform."
- Administrator in Financial Services Industry
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