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5 Key Cybersecurity Considerations for Insurance Companies

Posted on July 21st, 2021

The connected nature of business environments has increased the severity and frequency of cyberattacks in the insurance sector. Insurance companies face a greater threat than most industries because they deal with sensitive and valuable data stemming from numerous avenues. This has resulted in several high-profile cyberattacks on insurance providers over the past few years. A typical insurance organization faces an average of 113 targeted breach attempts every year, a third of which will be successful.

Being aware of potential cybersecurity threats puts you in a great position to adopt the correct preventative measures, saving your insurance company time and money, and protecting your reputation in the long run. Let’s take a look at the common cybersecurity vulnerabilities seen at insurance agencies and considerations for establishing an effective cybersecurity program.

Why is cybersecurity important in the insurance sector?

Now that other high-profile sectors are becoming more secure, cybercriminals are turning their attention towards more vulnerable targets like insurance companies. Insurers typically maintain a massive database of personally identifiable information about policyholders, making them the perfect target for identity thieves. Information organizations keep about policyholders’ can include names, birthdates, social security numbers, home addresses, employment data, email addresses, payment information, and more.

Anthem Healthcare is infamous for holding the record for the biggest data breach in the history of the healthcare system. In 2015, Anthem Healthcare experienced the theft of 78.8 million records, including names, social security numbers, addresses, and birth dates. Hackers used spear-phishing to manipulate employees into handing over usernames and passwords, allowing them to access the insurer’s systems. Not only did Anthem Healthcare experience massive data loss, the insurance company also experienced significant monetary damages. Recently, Anthem had to pay almost $40 million in damages, in addition to the $115 million to settle a class-action lawsuit.

With a huge database of PII about policyholders, it’s no doubt the insurance sector is a highly attractive target for hackers. Therefore, insurance companies must start adopting security measures that efficiently protect user information sooner, rather than later.

4 common cyber attacks used on insurance agencies

As an insurance leader, understanding your potential vulnerabilities will help you stay secured and protected in the event of a cyberattack. Here’s a list of common cyber attacks that insurance agencies need to be aware of:


Ransomware attacks are growing more than 350% annually. Ransomware is a type of malicious software that hackers use to block you from accessing your data until a certain amount is paid. Besides the immediate losses, a ransomware attack can lead to massive financial damages due to loss of data and productivity.

Cloud exploits

According to the latest forecast from Gartner, worldwide end-user spending on public cloud services is expected to grow 23.1% in 2021. The rise of cloud usage also increases the risk of a data breach as many insurance agencies are susceptible to denial of services (DoS) and hijacking attacks. Typically, cybercriminals can access and tamper with your organization’s data while blocking your employees from accessing it.

Social engineering

Deception is a key aspect of social engineering attacks. Cybercriminals typically use trickery and manipulation methods to lure individuals into handing over sensitive information or bypass security measures.

Social engineering threats are at an all-time high because targets unknowingly give hackers access to the system, making it difficult to prevent these crimes with security controls. Fortunately, regular cybersecurity training initiatives can ensure your employees know how to detect and prevent social engineering attacks.

Third-party exploits

The use of third-party vendors is on the rise, especially for insurance agencies. In fact, 88% of insurers and claim leaders use a third-party provider for at least one component of their digital transformation.

However, most insurance agencies do not take the necessary precautions when engaging with third-party providers. Even though your organization may have a robust security program, hackers can still use malware to access sensitive data through your third-party providers. Therefore, it is imperative to understand each of your vendors’ cybersecurity posture and ensure they are keeping up with best practices for data protection.

Protecting against cyber threats in the insurance sector

Now that you understand the common cyberattacks used in the insurance industry, let’s take a look at key considerations to ensure your systems and data are protected from cyber threats.

Perform risk assessments

A risk assessment identifies what data and systems need to be protected and determines the threat of exposure. A risk assessment typically covers:

  • How email is accessed and used
  • How data is remotely accessed
  • What processes are in place to protect information
  • When and where mobile devices are used
  • Where and how sensitive data is stored, who has access to it, and how is it used

Establish a culture of security

Regular security awareness ensures employees will stay vigilant and motivated to protect sensitive information. A robust security awareness training has simulations that imitate social engineering approaches, such as phishing, designed to trick employees into bypassing security measures. That way, employees know what to look for and how to respond in the event of an attack.

Network firewalls

A firewall is a program or hardware device that assesses network traffic and creates barriers to block viruses and attackers. Each employee at your company has an interface that connects them to the network. Without a firewall in place, all of those networked devices are vulnerable to attacks through the Internet. Therefore, it is important to implement firewalls at every connection to the Internet to defend against hackers looking to exploit security vulnerabilities.

Create a robust security plan and test it

A successful security plan should address any vulnerabilities and determine approaches to protect against and recover from security breaches. The security plan can protect the sensitive data of your insured customers from cybercriminals and accidental data exposure from unauthorized employees. You’ll also want to test your security plan regularly to ensure that it is working as it should.

Monitor and test website security

Considering insurance companies now conduct a majority of their business online, online portals need to be monitored and regularly tested. This ensures that there are no software errors or vulnerabilities present that could put your site at risk for cyber attacks. The continuous monitoring and testing between releases ensures that your website is secure and protected from any new vulnerabilities.

How SecurityScorecard can help you stay protected

Nearly every person has PII stored with one or more insurance companies. How these companies protect that information and manage overall security impacts many people. According to an Accenture report, 55% of insurers report they lack confidence in their organizations’ abilities to effectively monitor for breach activities. So, how can insurance companies ensure they are fully protecting customer information?

With SecurityScorecard’s Security Ratings, you can confidently monitor your organization’s cybersecurity posture, enabling you to drill down and prioritize remediation. With an outside-in view of your security posture, SecurityScorecard’s data collection and analytics capabilities provide your team a holistic view of your network and system vulnerabilities - all from a hacker’s perspective. Recognized as the industry standard for insurance, our security ratings can help you reduce risk and grow your business with confidence.

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